Sinetech

Had a great experience with Sinetech and will definitely use them again. I asked about when they were expecting stock of an item that was listed as backlog order and they responded quickly via email and even gave me an ETA. When I finally placed my order the product arrived in under 48 hours and it's great quality. I ordered a Ratel 8100 UPS and it was exactly what I needed to run my 19v Asus router during load-shedding.

Very disappointed and would not recommend. Please do your research and try and find a positive review for their products before you spend your hard earned money here. On their recommendation, we bought a 180Ah Omnipower battery and a 600W pure sine wave TBB charger/inverter combo for driving our two laptops, screens and internet during load shedding. The battery only 18 months and provided 10% (<100 cycles) of the performance stated in their "amazing" datasheets. Getting clear information out of the company with regards to testing and cause of premature failure seems impossible. We paid them R400 to get the setup tested and got a nonsense "test report" - a one liner handwritten scribble. The certification for the quality of the batteries was done in China (CQM), so I guess these are just bad quality batteries, rebranded and sold to the desperate South African public.

AVOID THIS COMPANY... I have purchased many back power up items from Sinetech and the sales service seems to be fine. However... In January 2023 one of my units failed and I took it to Sinetech for repairs. I have had to follow up weekly with no feedback from anyone in their business. I have been told constant stories about why the unit has still not been looked at or fixed and it is now March 2023. I then called to speak to one of the managers and spoke to Ray who promised to get back to me. I have not heard back and when I call to speak to him he is no longer available. They will not provide me with any details or contacts of a director or owner. I have asked them to just refund me for the unit but no response received. Please do not purchase from this business, their after sales support is non existent and when you need them most they do not assist or care for their customers.

Great service. I bought a Ratel backup power unit, but the cable supplied with the unit is very short. I ordered a longer cable on line and was contacted within 24-hours to say it was ready for collection. I found that the new ones plugs were slightly larger than the originals and would not fit my devices so contacted Sinetech and again within 24-hours was asked to come and swap it for a new cable with the correct size plugs.

Had a great experience purchasing a product. While there, a system error caused a double payment. It's now been more than 2 weeks and every time you call them, they say tomorrow....but that seems to never be true.

I have been contacting your offices everyday since last week the 17th of April. Till the 25th of April. And no exaggeration here. I call almost 3 times daily. And it's the same thing everyday. I have been transferred from pillar to post. Left enquiries, messages at reception and no feedback or call back. Keep being transferred to a salesman or Sales Manager Cameron. No answer. Then no call back. I ask reception to go to someone to answer the call. Nothing no answer call just gets dropped This is so unprofessional. How do you expect clients to use your service if you can't even answer or return a call for a sales quote.

Bought the power trolley from them, it never lasted too long. The power trolley was purchased in June 2018 for about R6,500! and has only been used a few times. Called them several times for help to get it fixed but they either don't return calls or ignore you.