Sun Savings

Consumer Warning ⚠️ We contracted SunSavings (MoonsGate Capital t/a SunSavings) for a household solar installation. Within the first month, we discovered serious safety and compliance defects. Two independent inspectors confirmed the installation was non-compliant and unsafe, with multiple issues affecting the Certificate of Compliance (CoC). Despite repeated reports, SunSavings has: - Ignored us for lengthy periods (despite advertising "24/7 support"). - Months later they have tried to push two separate "full and final settlement" agreements that required waivers of our rights instead of fixing everything properly. - Not provided the inspection report they relied on to draft their settlement, despite written requests. - Denied that their advertised 18-month workmanship guarantee applies to our installation, even though it is stated on their website under "Home Solar Solutions." - and was not excluded in our contract. Meanwhile, we’ve had to pay both the solar finance and municipal bills, because the system remains non-compliant (as per the reports). Equally concerning: many of their 5-star Google reviews appear to come from current or former employees or staff at affiliated companies, which may be misleading to prospective customers. We are pursuing legal and regulatory remedies and have copied our finance house on all correspondence. We can substantiate these statements with independent reports, ECA Durban feedback, and written correspondence. Advice to prospective clients: - Demand a valid CoC and the full test/commissioning pack - Do not accept vague guarantees—get all warranties confirmed in writing by a director. Based on our experience, we recommend thorough due diligence before engaging with these entities. If you value safety, transparency, and accountability, I would strongly recommend looking elsewhere. This is not just about consumer rights—it’s about family safety.

I’m extremely satisfied with the solar installation! The team was professional, efficient, and thorough, ensuring everything was set up perfectly. The system is working exactly as promised, and I’ve already noticed the benefits in my electricity usage. I will definitely recommend their services to anyone looking for a reliable and high-quality solar solution.

Amazing service from start to finish! So happy with my new solar installation, goodbye Eskom, Hello free power ✨️

Very happy with the service and solar installation from Sun Savings. The sales staff were very nice ,very helpful and broke down the process making it easy to understand. Installation was done very soon after payment and the workmanship of the installers was very good. After sales service has been very good as well.

Very happy with Sun Savings and with my solar installation The team arrived right on time on the morning they said, and by the time they all left in the afternoon I had working solar PV panels already generating electricity and heating my water. The crew was great. It's been 4 months now and I haven't had any problem since then. A couple of times when I wanted to ask a question, my email queries were replied to very quickly, which is reassuring. Very happy with the service, and with my solar installation! Date of experience: Dec 06, 2023

We have just had our system installed a week ago and it could not have come at a better time. The Sun Savings sales team as well as the installation team have been amazing throughout the process. Cannot recommend them enough!

Im happy with the product and it has made my life more easier